SERVICE AND HOSPITALITY
In this course, you can learn customer service skills such as greeting and serving customers. We will focus on listening and speaking skills in an English workplace in order to improve and enhance your relationships with clients or customers. You can gain the confidence to act quickly and tactfully no matter what comes up.
Active Listening and Body Language
Conflict resolution; Approaching a problem; Address the problem quickly; Try to calm the customer; Get the facts; Speak in a more private place; Try to work it out; Dos and Don'ts; Don't lose business over a conflict; Do everything you can to resolve it; Don't leave the customer; Never say I don't know find an answer - solutions-oriented; Don't hesitate to ask for a minute to do a little research
Addressing Work Ethics
Service and Hospitality – Summary